What is Website Accessibility?

Removing barriers that inhibit the ability of individuals with disabilities to access and interact with a website.

Table of Contents

Website accessibility refers to the design and development of websites so that they are usable by all individuals, including those with disabilities. It encompasses a range of elements from coding practices to design principles, ensuring that all users, regardless of their physical or cognitive abilities, can easily navigate, understand, and interact with online content and functionalities.

Importance of Website Accessibility

  • Inclusivity: By ensuring website accessibility, businesses cater to a broader audience, including the estimated 15% of the global population with some form of disability.
  • User Experience: An accessible website typically offers a better user experience for all visitors, not just those with disabilities.
  • SEO Benefits: Many accessibility improvements, like adding alt text to images or ensuring a logical content hierarchy, can also enhance search engine optimization.
  • Brand Image and Reputation: Companies that prioritize accessibility are often viewed as inclusive, ethical, and customer-centric.

The Legal Aspects of Website Accessibility 

Across many jurisdictions, ensuring website accessibility is not just a matter of good practice but also a legal requirement. Non-compliance can lead to:

  1. Lawsuits: Businesses might face legal actions from users who find their site inaccessible.
  2. Penalties: Depending on local regulations, non-compliance might result in hefty fines.
  3. Exclusion from Contracts: Some government and corporate contracts require vendors to demonstrate accessibility compliance.

Website Accessibility Standards

Several standards and guidelines have been established to guide businesses in making their websites accessible. The most recognized include:

  • Web Content Accessibility Guidelines (WCAG): Created by the World Wide Web Consortium (W3C), these guidelines are considered the gold standard in website accessibility and are often referenced in legislation.
  • Section 508: Specific to the U.S., this is a federal law mandating that all electronic and information technology developed, procured, maintained, or used by the federal government be accessible.

How to Improve Website Accessibility

  1. Keyboard Navigation: Ensure that all website functions can be accessed using only the keyboard.
  2. Alt Text for Images: Provide descriptive text for images so screen readers can convey their purpose to visually impaired users.
  3. Readable Text: Use high-contrast color combinations and fonts that are easy to decipher.
  4. Descriptive Links: Avoid vague link texts like "click here." Instead, use descriptive links that convey the link's purpose.
  5. Closed Captions: For multimedia content, provide captions for those who are deaf or hard of hearing.
  6. Testing: Regularly test the website's accessibility using tools and real-world users to identify and rectify issues.


Website accessibility is a crucial component in creating an inclusive digital landscape. For SaaS businesses, ensuring accessibility can widen the potential user base, enhance the user experience, and avoid legal complications. Prioritizing accessibility is not just a matter of compliance, but a reflection of a brand's values and commitment to serving all users equally.

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